AI-Powered IT Support
Automation
Support Team is an AI-powered IT support automation platform that connects to your ServiceNow instance and Microsoft 365 tenant to automatically resolve L1 and L2 support tickets — without adding headcount.
Password resets, license assignments, MFA resets, mailbox permissions, and on-premises operations resolved in seconds. Built for IT teams managing 200+ tickets/month.
How It Works
From ticket to resolution in seconds, fully automated.
Ticket Arrives
Support Team monitors your ServiceNow incident queue. When a new ticket arrives, it's picked up automatically.
ServiceNow polling every 5 minutesAI Analyzes
Our AI engine reads the ticket, identifies the user's request, extracts the required parameters, and determines the right action.
Powered by Lesos AIAction Executed
The appropriate operation is executed instantly — through Microsoft Graph API for cloud operations or Azure Automation for on-premises.
Graph API + Hybrid WorkerMost IT automation tools classify tickets or suggest responses.
Support Team actually executes — license assigned, MFA reset, mailbox permission granted, ticket closed.
75%
Automated Resolution Rate
< 30s
Average Response Time
24/7
Autonomous Operation
"Support Team resolved more tickets in its first week than our L1 team handles in a month. We stopped hiring for the backlog."
— IT Director, Enterprise Insurance Client
What It Automates
Cloud operations, on-premises actions, security governance, and admin control — all from one platform.
Cloud Operations
Microsoft 365- License assignment & removal
- MFA reset
- Mailbox permissions (Full Access, Send As)
- User & group management
On-Premises Actions
Hybrid Worker- Windows service restarts
- Disk usage monitoring
- Custom PowerShell script execution
Security & Governance
- 3-tier risk model
- Per-tenant governance
- Full audit trail
- GDPR-compliant data management
Admin Portal
- Configure integrations
- Manage automation policies
- Real-time activity feed
- Usage monitoring & billing
Three-Tier Security Model
IT admins stay in control. Every action is classified, governed, and logged.
Read-Only
Auto-enabled
User lookups, license checks, group membership queries
State-Changing
Admin must enable
License assignment, MFA reset, mailbox permissions
Privileged
Requires explicit confirm
Custom scripts, privileged operations
What Could You Save?
Adjust the sliders to estimate your potential savings.
Monthly savings
$4,670
Annual savings
$56,040
ROI
5.8x
Based on 75% automated resolution rate
Pricing
One plan. Everything included.
Less than the cost of a part-time L1 technician.
Professional
- Up to 10 admins
- ServiceNow + Microsoft 365
- Tier 1 & Tier 2 automation
- Hybrid Worker support
- 500 basic executions/mo
- 200 advanced executions/mo
- 50 script runs/mo
- Priority support
- Full audit trail
Overage pricing:
Basic: $0.10/exec · Advanced: $0.25/exec · Script: $0.50/run
Enterprise? Contact us for custom pricing
Works With
Connects to the tools your IT team already uses.
Get Started in Minutes
From first call to automated ticket resolution.
Frequently Asked Questions
Ready to automate your IT support?
See how Support Team can resolve your L1 and L2 tickets automatically. Book a walkthrough with our team.